Listening and Responding To Those Who Matter  - Beneficiary Feedback Mechanisms

Thursday, June 30, 2016

In 2014, 7 NGOs piloted Beneficiary Feedback Mechanisms as part of their maternal and child health projects. A World Vision led consortia with funding from DFID set out to answer what makes a good beneficiary feedback system work? Does it improve accountability to communities and the delivery of projects? Is it worth the investment?

This story shares the experience of the Child in Need Institute in Kolkata and Health Poverty Action in Somaliland.

World Vision UK, together with the International NGO Training and Research Centre (INTRAC) , The Social Impact Lab Foundation (Simlab) and CDA Collaborative Learning Projects supported the design, monitoring and implementation of pilots. Learning resources can be found at feedbackmechanisms.org