In Svay Rieng, a simple idea—connecting citizens with local authorities—has sparked a wave of transformation. Through the Social Accountability Framework (ISAF), volunteers like Keav Sothea and local leaders are rewriting the future of public services. From cleaner health centers to improved schools and transparent governance, this initiative proves that when communities speak, progress answers.

World Vision introduced the Citizen Voice and Action (CVA) approach, a grassroots advocacy method that empowers communities to hold government and service providers accountable for essential public services like health care, education, and child protection.

Through the Implementation of the Social Accountability Framework (ISAF), Community Accountability Facilitators across Cambodia are helping bridge the gap between citizens and public service providers. Trained by World Vision International and supported by the World Bank and development partners, these local volunteers empower communities—especially women, people with disabilities, and rural families—to voice concerns, understand their rights, and improve access to education, health, and local administrative services. Their efforts have led to tangible improvements, including shorter wait times at health centers, higher school enrollment, cleaner and safer learning environments, and stronger trust between communities and authorities—demonstrating how citizen feedback can drive better, more responsive public services.

World Vision Haiti’s annual impact report highlights how we protect children, respond to crisis, and build resilience in vulnerable communities.

Why many online safety policies struggle to deliver the safer and fairer digital environments that children say they need.

Svay Ta Yean Health Center, once plagued by poor infrastructure, low patient turnout, and weak accountability, has undergone a remarkable transformation through the Implementation of the Social Accountability Framework (I-SAF). In early 2023, under the leadership of Mr. Chan Boran and with support from STAR Kampuchea, community feedback was gathered through scorecards, interface meetings, and joint action plans, sparking major improvements in service delivery, transparency, and infrastructure. Today, the health center operates 24/7, treats patients with dignity, and actively engages with the community. Monthly patient visits have tripled, and deliveries have increased significantly. Residents praise the staff’s professionalism and kindness, while management commits to sustaining progress through continuous collaboration and accountability. What was once a struggling facility is now a trusted hub of quality healthcare and citizen engagement.

In the arid and semi-arid lands of Kajiado and Narok counties in Kenya, communities are reshaping how climate action is practiced — not by waiting for change, but by driving it themselves.