In Svay Rieng, a simple idea—connecting citizens with local authorities—has sparked a wave of transformation. Through the Social Accountability Framework (ISAF), volunteers like Keav Sothea and local leaders are rewriting the future of public services. From cleaner health centers to improved schools and transparent governance, this initiative proves that when communities speak, progress answers.

Through the Implementation of the Social Accountability Framework (ISAF), Community Accountability Facilitators across Cambodia are helping bridge the gap between citizens and public service providers. Trained by World Vision International and supported by the World Bank and development partners, these local volunteers empower communities—especially women, people with disabilities, and rural families—to voice concerns, understand their rights, and improve access to education, health, and local administrative services. Their efforts have led to tangible improvements, including shorter wait times at health centers, higher school enrollment, cleaner and safer learning environments, and stronger trust between communities and authorities—demonstrating how citizen feedback can drive better, more responsive public services.

World Vision introduced the Citizen Voice and Action (CVA) approach, a grassroots advocacy method that empowers communities to hold government and service providers accountable for essential public services like health care, education, and child protection.

World Vision is influencing the adoption and implementation of policies relating to FGM in Kenya, Sudan, Somalia and Sudan. The policy brief highlights strategic policy recommendations targeting national governments, regional institutions donors faith and community leaders.

Experience the transformative power of World Vision Zambia's community-owned Advocacy Citizen Voice and Action (CVA) Model! This innovative approach empowers local communities to take charge of their development by actively advocating for essential social amenities.

Why many online safety policies struggle to deliver the safer and fairer digital environments that children say they need.

Citizen Voice and Action (CVA) Field Guides are practical tools designed to help communities and individuals effectively engage in local governance and advocate for positive change. These guides provide step-by-step instructions on how to identify community issues, organize citizens, communicate with leaders, and hold authorities accountable.