In Svay Rieng, a simple idea—connecting citizens with local authorities—has sparked a wave of transformation. Through the Social Accountability Framework (ISAF), volunteers like Keav Sothea and local leaders are rewriting the future of public services. From cleaner health centers to improved schools and transparent governance, this initiative proves that when communities speak, progress answers.

Svay Ta Yean Health Center, once plagued by poor infrastructure, low patient turnout, and weak accountability, has undergone a remarkable transformation through the Implementation of the Social Accountability Framework (I-SAF). In early 2023, under the leadership of Mr. Chan Boran and with support from STAR Kampuchea, community feedback was gathered through scorecards, interface meetings, and joint action plans, sparking major improvements in service delivery, transparency, and infrastructure. Today, the health center operates 24/7, treats patients with dignity, and actively engages with the community. Monthly patient visits have tripled, and deliveries have increased significantly. Residents praise the staff’s professionalism and kindness, while management commits to sustaining progress through continuous collaboration and accountability. What was once a struggling facility is now a trusted hub of quality healthcare and citizen engagement.

Delivering humanitarian and development programs across Rwanda requires more than strategy and partnerships. It requires movement, often across long distances, challenging terrain, and dispersed communities. For World Vision Rwanda, vehicles are essential operational assets that enable staff to deliver programs across dispersed and often hard-to-reach communities.

Through the Implementation of the Social Accountability Framework (ISAF), Community Accountability Facilitators across Cambodia are helping bridge the gap between citizens and public service providers. Trained by World Vision International and supported by the World Bank and development partners, these local volunteers empower communities—especially women, people with disabilities, and rural families—to voice concerns, understand their rights, and improve access to education, health, and local administrative services. Their efforts have led to tangible improvements, including shorter wait times at health centers, higher school enrollment, cleaner and safer learning environments, and stronger trust between communities and authorities—demonstrating how citizen feedback can drive better, more responsive public services.

Through World Vision’s support, Matelile PotatoFarmers Association moved from poverty to profit, empowering women, feeding families, and building resilience.

Integrated WASH and school meals in Kalemie improve clean water, hygiene, and nutrition, boosting pupils’ health, protection, attendance, learning, and dignity.

As the Ukraine Crisis Response enters its fifth year, the war continues to devastate millions of lives, particularly children. Over the past four years, World Vision Ukraine has reached more than 2.3 million people, including over 1 million children, providing critical support in education, mental health, protection, cash assistance, livelihoods, basic needs services and winterisation.