For nearly 70 years, World Vision has endeavoured to use the resources entrusted to us as efficiently and effectively as possible to deliver maximum impact to the children and communities that we serve. This commitment is rooted in our Christian faith and core values.
World Vision has adopted this definition of ‘accountability’: The commitment of an individual or organisation to account for its activities and promises made, provide information, listen, and empower its diverse stakeholders to actively participate and hold to account, accept responsibility for its decisions, disclose the results in a transparent manner, and uphold the highest ethical behaviour in our operations. It also includes the responsibility for money or other entrusted properties to be used in the most efficient and responsible manner possible.
Our Programme Accountability Framework summarises that we seek to be accountable to the children and communities we serve. We also support communities to hold their governments to account. You can find out more about our social accountability’ programming here.
Learn about our commitment to accountability and how it impacts our work
Feedback and Complaints
We welcome feedback and complaints so that we can be both more effective and ensure the safety of everyone whose lives we impact. We collect feedback and complaints at three different levels:
1) Our Programme Accountability Framework outlines our approach to collecting and acting on feedback and complaints at the programme level, and this includes a commitment to sharing with the relevant communities their right to give feedback and make complaints and how to do that.
2) National offices will have a variety of ways in which feedback and complaints can be directed at the country level. For details see their contact pages.
3) World Vision International welcomes more general feedback or complaints to be emailed here. Specific safeguarding concerns can be sent here and any misconduct by World Vision staff or our affiliates can be reported through our global whistle-blower ‘Integrity and Protection’ hotline which ensures confidentiality and includes an option for anonymity.
We are committed to responding to feedback and complaints. How and when we respond will depend on the nature of the feedback and complaint and where it is reported. Serious complaints are responded to in line with relevant policies, for example our Child and Adult Safeguarding Policy.
Child & Adult Beneficiary Safeguarding
World Vision’s absolute priority is protecting children, vulnerable communities and our own staff.
World Vision has zero tolerance of incidents of violence or abuse against children and other people in the communities we serve, either committed by our staff or others connected to our work.
Learn more about our commitment, policy, reporting and how we respond to incidents.
World Vision is committed to sharing data with relevant stakeholders to ensure healthy dialogue and transparency, guided by the organisation’s Open Information policy.
If you are seeking information not readily available in World Vision publications or on our website, you can make a request to the World Vision office located in the appropriate country or to World Vision International here. Contact details for National Offices are available here.
We also share World Vision policies which can be accessed here:
International Aid Transparency Initiative
The International Aid Transparency Initiative (IATI) is a voluntary, multi-stakeholder initiative that seeks to improve the transparency of aid, development, and humanitarian resources in order to increase their effectiveness in tackling poverty. As a member, World Vision International is committed to playing our part. We currently publish information about institutional grants on behalf of all of our funding offices, and we plan to publish information about all programme activities in the near future. Data can be viewed at dportal.org and as an xml file.