Child Sponsorship Assistant

                                         VACANCY ANNOUNCEMENT FOR LAO NATIONAL

Position:                           Child Sponsorship Assistant

Location:                          Bolikhamxay Province.

Purpose of the position:

To provide quality customer service that meet World Vision partnership Standards. Effectively and efficiently process correspondence, filing, special mailings, and distribute mails to projects/National office, and Support Office/Sponsor.

                                                                       Major responsibilities:

  1. Answering inquires via email.
  2. Prepare, review, and monitor inquiries replies and other correspondents.
  3. Ensure timely and quality responses to all inquiries and request
  4. Process all incoming and outgoing mail in a timely and deficient manner
  5. Follow up with the urgent issues from the mails.
  6. Prepare accurate and timely report monthly to the manager.
  7. Provide assistance to the Customer Relations Manager and ADP Manager
  8. Administrate, maintain and update unit data base.
  9. Ensure accuracy of all information in the data base regularly.
  10. Maintain, back up and update system regularly to meet standards guidelines and deadlines.
  11. Coordinate with projects and other offices to acquire quality information.
  12. Work closely with IT team regarding systems related problems.
  13. Translate all relevant documents form English to Lao
  14. Carry out other tasks as requested by organization.

Education: College or university graduate with advanced degree in a relevant technical area

Professional Experience:  At least one or two years experiences working in related activities

Skills Required:

-        Strong command of English and Lao language (written and spoken)

-        Ability to do translation and interpretation

-        Good computer skills in MS Word, Excel, Access and understand computer hardware and software functions

-        Previous administrative, and community development work experience

-        Excellent attention to detail

-        Willing to work in a team and serve others

-        Creative and willing to learn

-        Ability to travel on assignment

-        Female is preferred

-        Honest and trustworthy

-        High school graduate or higher

Competencies (WV’s Core Capability Framework):

Core Capabilities required:

§  Achieving quality results and service

§  Thinking clearly, deeply and broadly

§  Understanding WV’s mission and operations

§  Practicing innovation and creativity

Interested candidates are invited to submit their application that includes a cover letter and comprehensive CV in English, including details of 3 professional referees. Please send your application to World Vision Lao PDR, Box 312, Vientiane or         Tel: 021 452 100 or 020 22220981 Email address:   

Only short-listed candidates will be notified.