Request for Information: Customer Relationship Management System

World Vision International is conducting an Request for Information (RFI) for Customer Relationship Management (CRM) System, researching the market for a CRM Technology Providers (OEM or Service Providers) capable of overseeing the organization’s sales, marketing and customer support functions in our fundraising support offices.

WVI is requesting responses from suppliers, which meet the requirements specified in this document. With the different technologies that exist in the field of customer relationship management systems today, World Vision International’s aim is to research the market for fit for purpose solutions for their fundraising activities across the world.

The objective for this RFI is to gather information on the different platforms and supplier’s capabilities and systems that would be appropriate for the needs of World Vision International including available features and associated costs.

This RFI is only for the purpose of collecting information that would help WVI understand the market landscape in terms of both supplier and CRM platforms. This exercise will result in a list of qualified suppliers to be invited to participate in a Global RFP. WVI reserves the right to change, supplement, or cancel this RFI at any time during the process. Submitting a reply to this RFI does not guarantee your company will be invited to the Global RFP.

If your company is interested in participating in this RFI, please contact Jonathan Jee (Global Procurement Advisor) at jonathan_jee@wvi.org to receive an invitation from our procurement system (Coupa) to access the sourcing event which will start on November 1, 2021.