In Svay Rieng, a simple idea—connecting citizens with local authorities—has sparked a wave of transformation. Through the Social Accountability Framework (ISAF), volunteers like Keav Sothea and local leaders are rewriting the future of public services. From cleaner health centers to improved schools and transparent governance, this initiative proves that when communities speak, progress answers.

World Vision introduced the Citizen Voice and Action (CVA) approach, a grassroots advocacy method that empowers communities to hold government and service providers accountable for essential public services like health care, education, and child protection.

This article highlights how 2,400 children in Bukanga Lonzo, Kwango Province, have officially received birth certificates thanks to advocacy efforts led by World Vision. Through its Citizen Voice and Action (CVA) approach, the organisation worked alongside local authorities, the civil registry and community partners to regularise the status of children who had never been registered at birth. The piece underscores the importance of legal identity as a gateway to fundamental rights, including access to education, healthcare and public services. It features testimonies from local leaders, judicial authorities and parents, illustrating both the legal significance and the emotional impact of receiving a birth certificate. Beyond celebrating the milestone, the article also raises awareness about the legal requirement to register children within 90 days of birth and calls for continued collaboration to ensure that every child is recognised, protected and given a fair start in life.

Kevin Mackey- World Vision Somalia National Director on the release of the Integrated Food Security Phase Classification (IPC)

After devastating floods in Mozambique, Constância, a mother with a disability, relies on World Vision for emergency aid and recovery.

Free medical outreach in Ghana’s Afram Plains provided screenings and care to 789 children, showing how strong partnerships improve child health and community wellbeing.

Through the Implementation of the Social Accountability Framework (ISAF), Community Accountability Facilitators across Cambodia are helping bridge the gap between citizens and public service providers. Trained by World Vision International and supported by the World Bank and development partners, these local volunteers empower communities—especially women, people with disabilities, and rural families—to voice concerns, understand their rights, and improve access to education, health, and local administrative services. Their efforts have led to tangible improvements, including shorter wait times at health centers, higher school enrollment, cleaner and safer learning environments, and stronger trust between communities and authorities—demonstrating how citizen feedback can drive better, more responsive public services.

Haiti’s crisis has entered a new and dangerous phase. Child vulnerability is accelerating faster than traditional humanitarian responses can adapt.