Last Mile Mobile Solutions® (LMMS) is a technology solution designed to strengthen efficiency, effectiveness and accountability in humanitarian service delivery. LMMS improves remote data collection, helps better management of aid recipients, enables faster and fairer aid distributions and delivers rapid reporting functionality to aid workers.
LMMS is a stand-alone technology solution developed by World Vision in 2008 in collaboration with the IT industry. It combines software applications with custom hardware to digitize (and simplify) beneficiary registration, verification, distribution planning and management, monitoring and reporting with the ability to integrate with third-party applications.The 'last mile' is the critical stage of humanitarian aid delivery where essential supplies reach the people most affected by disasters. LMMS improves remote data collection, helps manage aid recipients, enables faster and fairer aid distributions and delivers rapid reporting to aid workers. Early collaboration with private-sector partners such as Field Worker and Intermec helped bring our vision to life, and pilot projects and feedback from early-adopters have helped us refine it.
Aid recipients are accurately tracked. Rations and supplies are calculated and distributed with precision. Web-generated reports are immediately available for donors and stakeholders at the close of key operational activities such as the distribution of humanitarian relief aid. Through automation, LMMS helps solve operational issues affecting aid delivery: long wait times for aid recipients, fraud or errors in allocations to families, and inaccurate reporting or tracking of supplies and inventory.
LMMS has registered over 10 million beneficiaries and has been deployed in over 30 countries globally, by over 20 different humanitarian agencies. Over 100 million USD distributed through Cash-Based Programming.
Some of the organisations using LMMS include: Oxfam, UNHCR, Adventist Development and Relief Agency (ADRA), International Committee of the Red Cross (ICRC), Action Against Hunger, CARE, Food for the Hungry, Save the Children, Welt Hunger Hilfe, Medair, UNFPA and World Vision (WV).
Digital Identity Solution
- Beneficiary Registration
- Individual or Family Record
- ID Printing with: Picture, Barcode and Unique ID number
Digital registration requires a one-time registration of household members, offering individuals a digital identity card with their own unique bar-coded identification and a photo.
Distribution: In-Kind Solution
- Distribute Any item
- Targeted Feeding Distribution
- Conditional Aid (food for work, training, etc.)
- Unconditional Aid (General Distribution)
- Tracking: Activity & Attendance
- Inventory Management
Manages Distribution ration calculation at a click of a button and
Real-time Inventory management and tracking for material items during distribution
Distribution: Cash Solution – Cash Based Programming
- E-Voucher (Electronic Voucher) Online and Offline Solutions
- E-Cash, Bank Deposits, Prepaid Cards, Mobile Cash
- Paper Voucher
Provides the ability to deliver cash programming to beneficiaries through different payment mechanisms. Instrumental in expediting distribution and restoring dignity to beneficiaries through direct purchase access
Management Insights & Analytics Solutions
- Analytical Info
- Data Visualization
- Project Reports
LMMS provides Data Centralization enabling a high level view of the programs. Custom reports and analytics are also available and can be built to provide your organization with tailored data to create organizational dashboards and donor reporting.
- Multi Agency Capabilities
- Registration & Targeting
- Segmented Reporting
- Complete Distribution View
Multi Agency project management by LMMS transforms complex distribution patterns into simple and efficient outcomes. By consolidating beneficiary registration across many organizations into a onetime effort, agencies gain efficiency in their planning, reduce time for distribution and reporting activities and collaborate across multiple agencies.
Benefits of using LMMS
Users of LMMS have reported efficiency gains, cost benefits and improvements in accountability, including:
- At least a 50% time reduction for registration, distribution & reporting activities 
- 47% reduction in registration time 
- 30% reduction in project-related budgetary costs for LMMS versus manual activities 
- 40% reduction in distribution staff and a corresponding reduction in related office and travel costs 
- Multiple agencies report a reduction in fraud and double-dipping - zero losses in inventory post LMMS
- Improved beneficiary targeting and savings through reuse of data 
- Electronic audit trail of user activity and reports on which family member collected rations.
- Comprehensive reports by LMMS eliminate the need to capture thumbprints or signatures on paper - a development welcomed by both donors and beneficiaries alike
LMMS and Cash
In addition to having an integrated Cash Module modelling the Aid for Work business process, LMMS accommodates electronic cash transfers through digital channels.
The flexible software can define payment partners and payment mediums dynamically, meaning aid agencies can use LMMS to automatically calculate payments to be distributed to aid recipients through third party financial service providers. This includes banks, mobile network operators, payment network operators (such as MasterCard and Visa), remittance agencies and proprietary vendors using their own cash-based transfer solutions.
The huge advantage of LMMS automatically generating “Payment Instruction Files” is beneficiary Personally Identifiable Information (PII) is retained within the LMMS system. It is never shared with third parties – ensuring data privacy and security.
- Find out more about how LMMS works
- Download the LMMS brochure.
- Read the ALNAP Innovations Case Study, Last Mile Mobile Solutions (LMMS): Technology and Partnering for Social Innovation (PDF), about the development of LMMS
- Learn how LMMS facilitated interagency coordinated in CAR, via the Humanitarian Practice Network
- Learn how LMMS sped up registration of 3,000 displaced families in Iraq
 LMMS Haiti Case Study, Accenture Development Partnerships, 2010.
 Typhoon Haiyan LMMS pilot, Oxfam Great Britain, 2014
 Cost-effectiveness study, World Vision International
 Using the Last Mile Mobile Solutions (LMMS) in Liberia, Norwegian Refugee Council Liberia, 2014
 Why not digital? Technology as an interagency tool in the Central African Republic, Humanitarian Practice Network, 2014.