Accelerating service delivery improvement in Zambia using citizen generated data
Citizen Voice and Action (CVA) is an approach that World Vision uses to increase dialogue between ordinary citizens and organizations that provide services to the public. It aims to improve accountability from the administrative and political sections of government (both national and local) in order to improve the delivery of public services. The approach aims to empower communities to influence public service quality, efficiency, and accountability. CVA is a recognized concept for its high-quality Social Accountability initiatives across the World Vision partnership. It is a local-level advocacy and right-based approach that aims to increase dialogue between Service Providers, Service Users, and Government, both Political and Administrative.
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