Engaging citizens to improve service delivery through social accountability

Thursday, November 2, 2023

The project aims to improve the performance of public service providers through improved transparency, strengthened citizen engagement and responsive action. The project also aims to progress the institutionalization and enhanced sustainability of ISAF processes for the long term. By 2023, it is expected that ISAF Phase II will conclude with evidence of significant service delivery improvements and increased responsiveness of local sub-national administrations.