Extension of Implementation of ISAF

Extension of Implementation of Social Accountability Framework (ISAF) in Sustainable Development Goals (SDG 16.6.2)

Governments have an obligation to provide a wide range of public services that should meet the expectations of their citizens. SDG 16.6.2 aims to generate globally comparable data on the availability and quality of services as they were actually delivered to survey respondents. To this end, SDG 16.6.2 focuses on the three service areas of healthcare, education and government services (i.e. services to obtain government-issued identification documents and services for the civil registration of life events such as births, marriages and deaths) and based on specific attributes as well as overall satisfaction.